Long-term Care Advocacy & Consultation
Long-Term Care Ombudsmen are advocates for the rights of individuals living in nursing homes and assisted living facilities. They are certified by the state and are trained to investigate complaints and resolve problems, as well as provide information to the public about long-term care options. Their services are free and confidential.
Contact an Ombudsman at 801-229-3809 or ombudsman@mountainland.org.
An Ombudsman can:
- Receive and seek to resolve complaints made by or for residents of long-term care facilities
- Help long-term care residents understand their rights (PDF)
- Visit and provide information and support to long-term care residents who are dealing with concerns about their care and quality of life
- Provide education related to state and other regulations governing long-term care
- Consult with families and individuals about long-term care services and options, as well as other aging issues
- Provide education to residents, facilities, and the community about long-term care, elder abuse, and other aging related topics
To contact your local Long-term Care Ombudsman in Summit, Utah and Wasatch counties, contact 801-229-3809 or ombudsman@mountainland.org.
Locate an Ombudsman in another region or to file an online complaint about residents' rights violations or quality of care in a long-term care facility.
Resources
Utah Department of Health
(Licensing & Resident Assessment)
https://dhhs.utah.gov/#next
- Medicaid & Eligibility
- Look up a licensed facility
- Report abuse or neglect
- Apply for disability services
- Other resources
Utah Division of Aging and Adult Services
daas.utah.gov
Utah Adult Protective Services
daas.utah.gov/adult-protective-services
Utah Department of Health Complaint Line
Submit a Concern to the Utah Office of Licensing 800-662-4157 or https://dlbc.utah.gov/concerns-incidents
My nursing home says I have to leave...Now what?
PDF
25 Nursing Home Problems and How to Solve Them (updated 2024)
https://justiceinaging.org
Medicare Nursing Home Compare
medicare.gov/nhcompare/home.asp
Guardianship (see guardianship under self-help section)
https://www.utcourts.gov/en.html
Office of Public Guardian
https://hs.utah.gov/divisions/public-guardian
Information for long-term care
makoa.org/caregiver.htm
Appeal Medicare-coverage ending
keproqio.com/bene/appeal.aspx
Advance Directives Info
mountainland.org/advance-directives
Find assisted living facilities and surveys
https://ccl.utah.gov/ccl/#/facilities
Assisted Living Regulations
https://dlbc.utah.gov/health-facilities/licensed-health-facility-information/